NPS 92
From zero to AI-first: how Elo's Emerging Solutions team shipped real products in weeks.
the challenge
A payments giant entering a new technological cycle.
Elo — one of Brazil's largest payment brands, with over 120 million cards issued — was repositioning itself as an AI-first technology company. With PIX, open banking, and digital wallets reshaping the competitive landscape, the company needed its strategic teams to think, build, and ship with AI.
The challenge wasn't access to tools. It was forming a culture where AI was a natural extension of how product, design, and innovation teams do their best work.
what we did
Hands-on AI Builders, built around Elo's real context.
//01
6-week AI Builders program for Elo's Emerging Solutions team — combining live workshops, expert mentoring sessions, and hands-on project sprints using real business problems.
//02
Deep dives into generative AI for product discovery, no/low-code prototyping with Firebase, multi-agent automation with n8n, and design systems enhanced by AI.
//03
A structured Demo Day where teams presented fully working AI prototypes — from a WhatsApp-based PIX dispute tool to a CRM email automation that cut production time from 5 days to 4 minutes.
the results
A team that doubled its brain.
NPS 92
Student NPS — among the highest ever recorded on a Tera program
100%
CSAT across all sessions — perfect scores throughout the program
5
AI products shipped at Demo Day — all addressing real Elo business problems
"The team loved it. I'm already seeing results in the day-to-day. First: the mindset shift. We solved five products in sequence — I've seen a huge change."
Felipe Costa
Head of Emerging Solutions (Innovation, Design & Products), Elo
Leandro Herrera
CEO & Founder • Tera
SXSW · Austin, March 12–18, 2026
At SXSW?
Let's grab a coffee.
Leandro Herrera, CEO of Tera, will be in Austin for talks on AI workforce transformation. No pitch. Just honest conversation.